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Understand Your Rights and Our Obligations

These legal terms govern how your account, wallet activity, and access to 8u888 work — including deposits via bKash, Nagad, and Rocket. Access and eligibility depend on your local law and the eligible regions we serve.

Account TermsWallet PolicyJurisdiction NoticePrivacy RightsContact Paths
8u888 Understand Your Rights and Our Obligations
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and data handling are central to how we operate. We apply encryption across all account sessions and wallet transactions, including those processed through bKash, Nagad, and Rocket.

Data Handling

We collect only the account data needed to verify your identity and process wallet transactions. We do not sell your personal data to third parties under any circumstances.

Cookie Policy

We use session and preference cookies to keep your account logged in and remember your lobby settings. You can manage cookie preferences from your browser at any time.

Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required by applicable law. You may request deletion by contacting support.

Change Requests

To update your registered details, correct inaccurate data, or request a copy of what we hold, contact support via live chat or email with your account ID.

LEGAL CONTACT

Reach Us on Policy and Account Questions

Team online

Live Chat

Open the chat widget from any page in your account dashboard to raise a legal or policy question directly with our support team.

Email Support

Send detailed account or policy queries to our support address. Include your registered account ID so we can locate your record quickly.

Account Help Centre

The Help Centre in your account settings covers wallet verification steps, account closure requests, and how to submit a formal complaint.

Common Legal and Account Questions Answered

If your question is not covered here, reach us through live chat or the Help Centre in your account settings.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is permitted in your location before opening an account.

We collect the details you provide during registration — name, contact information, and payment method details such as your bKash or Nagad number — to verify your identity and process transactions.

Yes. Contact our support team via live chat or email with your account ID and we will provide a summary of the personal data associated with your account.

Submit a closure request through the Help Centre in your account settings or contact support directly. Data is removed in line with our retention policy and applicable legal requirements.

If your account is suspended, any verified wallet balance is held securely. Contact support to initiate a review; we will confirm the process for returning funds to your registered payment method.

Use the formal complaint path in the Help Centre, accessible from your account settings. Include your account ID and a clear description of the issue so we can respond promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.